Peace of mind with ELCO's comprehensive warranty & service

Warranty details

The Ariston U.K. warranty (for ELCO branded products) makes up a part of our T&Cs and is subject to the following conditions being complied with:

Warranty is registered by calling 0333 240 8777 and selecting option 1 then option 1.

The benefit of this warranty is given to the original buyer of the goods. It is only assignable to a third party at the discretion of Ariston U.K. Ltd. (e.g. where the products have been sold on to contractor/end-user via a wholesaler/merchant. In such cases Ariston U.K. Ltd would require a written undertaking confirming that the third party agrees to be bound by our general terms and conditions).

The statutory rights of the buyer are not affected by the warranty.

Goods (Finished products and accessories)
Warranty is limited to twelve months parts and labour only from date of Commission unless otherwise stated. Products must be installed within 6 months of delivery, if not warranty is limited to 12 months from purchase date.

Commissioned goods
Products must be Installed and commissioned within 6 months of delivery.  Commissioning is chargeable and available through our service partner network on request.

Goods (Spare Parts)
The warranty period for any new replacement parts is limited to twelve months from the date of dispatch. Where the installation of a spare part, is carried out by Ariston U.K. Ltd service personnel the warranty period is limited to twelve months from the date of installation of said spare part.

Faulty Goods
Where faulty goods are agreed to be returned to Ariston U.K. Ltd as a warranty claim (in accordance with Ariston U.K. Ltd returns procedure) the claimant must provide proof of purchase (e.g. copy invoice/receipt) for said goods. Details of serial number, model, output and fault, must also be supplied. Faulty goods shall not form the subject of any claim for labour costs or other expenditure incurred by the buyer and we shall not be responsible for any loss or damage arising out of any such fault.